FAQ

Frequently Asked Questions

At the moment we’re using the Credit Card payment method only.

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+27 84 315 9154

Our specialised Fashionista team are available from 8:00am to 6:00pm, Monday to Friday. We’re open for collections from 8:30am to 5:00pm, Monday to Friday and 8:30am – 1:00pm on Saturdays, closed Sundays and public holidays. Of course the website works and is monitored 24/7!

Click the Profile icon at the top . You only generally need to do this if you’re using a shared computer. Once on the Account page there is a log out button in the navbar.
Click on the Profile icon in the header and select Login. Once on the Login page there is a link to follow to reset your password.

If we receive errors when trying to send mail to your email address, then we may mark it as being invalid. If it’s actually still valid, all you need to do is validate it. If your email address has been marked as invalid, you will be given the option to validate your email address when you try to sign in to SARAHGEACE.co.za.

No. At the moment, we only deliver within the borders of South Africa.

First find the order using the [Orders] link. When you’ve clicked on the order you’re interested in, you will find a [Show invoice] button that will allow you to obtain an invoice in Adobe PDF format.

Normally, you need to enter the VAT number in the checkout process before placing the order. If you forget to do this, please email us at info@sarahgrace.co.za, and we can add it retrospectively for you.
We use the billing address that you used when checking out your order, as the address to print on the order. If you select the wrong billing address, please email us at info@sarahgrace.co.za and we can rectify it for you.

All orders are dispatched within 24 hours of placing and paying for the order. It is then totally dependent on the shipping method you choose, with how long it will take to deliver.

Please send an email to info@sarahgrace.co.za and we will see if we can find it for you.
It’s our responsibility to ensure that you look your optimal best. So, if anything is damaged, please contact us within one business day of receiving the order and we’ll make arrangements to replace the product and return the faulty or damaged item. Please see the Returns Policy.

It’s our responsibility to ensure that you receive your order in good condition. If the order gets lost on route to you, we will either refund you fully or create a replacement order for you at our expense.

Just let us know right away and we will try to resolve the problem or order replacements. It’s our responsibility to ensure that you get what you ordered in pristine condition.

You may return most items to us for a full refund or credit within 14 days of receiving your order.  Please see the  Returns Policy.
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