Skip to content

Policies

Shipping & Returns

Everything you need to know about deliveries, fittings and our returns process.

Shipping

SarahGrace uses The Courier Guy for deliveries within South Africa. Once your order is ready for dispatch, it will be securely packaged and shipped to the delivery address provided. Delivery timeframes are estimates and may vary depending on the destination and courier delays. Customers are responsible for providing accurate delivery details.

Custom Garments

All custom garments are made specifically to the customer's measurements and requirements and are therefore not eligible for change-of-mind returns. A fitting and approval process is required before a custom garment is completed. Customers outside of Cape Town will receive a sample garment for fitting and approval before their final garment is made. Any alterations or changes must be communicated during the fitting and approval process.

Ready-to-Wear Garments

Ready-to-wear pieces are made in standard sizes and do not require a fitting. They can be shipped directly to the customer. Returns or exchanges may be accepted on unworn, unused and unaltered ready-to-wear garments, subject to SarahGrace's returns process and applicable consumer law.

Damaged, Defective or Incorrect Items

For damaged, defective or incorrect items, please contact SarahGrace as soon as possible after receiving your order so that we can assist.